Introduction
At Lurkr, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
1. Information We Collect
We collect information when you create an account, use the Service, or interact with our website. This may include:
- Account Information: Your name, email address, profile information, and other details you provide when creating or managing an account.
- Authentication Information: If you choose to sign in with a third-party authentication provider such as Google, we may receive basic account information provided through that authentication process, such as your name, email address, and profile information.
- Usage Data: Information about how you interact with Lurkr, including the features you use, watchlists you create, accounts or URLs you choose to track, and analyses or reports you request.
- Public Social Content and Research Data: Publicly available social-media content and related information that you ask Lurkr to track or analyze, which may include creator or account information, posts, videos, captions, transcripts, engagement metrics, and related metadata.
- Device Information: Information such as your device type, browser, IP address, and similar technical information when you access the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service.
- Authenticate users and maintain accounts.
- Create and manage watchlists and tracked competitor accounts.
- Collect, organize, and analyze public social-media content requested through the Service.
- Generate competitive intelligence, reports, recommendations, and other analysis.
- Maintain the security, reliability, and performance of the Service.
- Communicate with you about product updates, support, and other service-related matters.
- Send marketing communications where permitted and where you have opted in when required.
- Comply with applicable legal obligations and protect our rights.
3. Data Sharing
We do not sell your personal information.
We may share or process information with service providers that help us operate Lurkr, including providers used for authentication, hosting, storage, data infrastructure, public social-data retrieval, analytics, and artificial-intelligence processing.
When you request analysis, relevant public content or related data may be processed by third-party technology providers that help Lurkr generate analysis and intelligence.
We may also disclose information when required by law, to respond to lawful requests, or when reasonably necessary to protect Lurkr, our users, or others.
4. Data Security
We implement reasonable technical and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the ability to request access, correction, or deletion.
If you would like to make a privacy-related request, contact us at support@lurkr.io.
7. Data Retention and Deletion
We retain personal information for as long as reasonably necessary to provide and operate the Service, maintain security, comply with applicable legal obligations, resolve disputes, and enforce our agreements.
You may request deletion of your personal information by contacting support@lurkr.io.
Certain information may be retained where reasonably necessary for legal, security, fraud-prevention, backup, or recordkeeping purposes.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will post the revised policy on this page and update the effective date.
Contact Us
If you have questions about this Privacy Policy or Lurkr’s privacy practices, please contact us at:
Email: support@lurkr.io