Welcome to Lurkr!
These Terms of Service (“Terms”) govern your use of the Lurkr website and the services provided through Lurkr (“Lurkr,” “we,” “us,” or “our”) at https://www.lurkr.io (the “Website” or “Service”).
By accessing or using the Service, you agree to these Terms. If you do not agree to these Terms, do not use the Service.
1.Services Provided
Lurkr is a software-as-a-service (SaaS) platform that provides competitive intelligence for social content, creators, and competitors. The Service helps users track public social media accounts, organize and analyze publicly available content and performance data, and identify trends, patterns, and opportunities.
Our initial release may include functionality such as:
- Tracking selected competitor or creator accounts
- Collecting and organizing publicly available social content and associated metrics
- Surfacing recent and notable content through personalized feeds
- Analyzing selected content using automated and AI-assisted tools
- Providing insights, summaries, and other competitive intelligence based on available data
The Service is continuously evolving, and we may add, modify, or remove features at our discretion.
2.Account Creation
To access the Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3.Subscription and Payment Terms
3.1Subscription Plans
We offer recurring monthly and annual subscription plans for access to the Service. Payment will be processed through a third-party payment processor, and you authorize us to charge your credit card or other payment method on a recurring basis.
- Monthly Subscription: Billed monthly.
- Annual Subscription: Billed annually at a discounted rate.
3.2Billing Cycle and Cancellation
You may cancel your subscription at any time. If you cancel, you will continue to have access to the Service until the end of your current billing cycle (monthly or annual).
3.3Refunds
We regretfully do not offer refunds for any payments made under these Terms, including but not limited to monthly subscription fees, annual subscription fees, and any other charges incurred in connection with your use of the Service. All sales are final. By subscribing to or purchasing any aspect of the Service, you acknowledge and agree that you will not be entitled to a refund for any reason, including but not limited to dissatisfaction with the Service, non-use of the Service, or early termination of your subscription.
This no-refund policy applies regardless of the payment method used, the duration of service usage, or the circumstances surrounding your request for a refund. We encourage you to carefully review all features and pricing information before making any purchase or subscription commitment.
3.4Changes to Pricing
We may change the pricing of our subscription plans at any time, but we will provide notice prior to any such changes taking effect. Your continued use of the Service after the change will be deemed acceptance of the new pricing.
4.User Responsibilities
You agree not to use the Service for any illegal, harmful, or offensive activities. Specifically, you agree not to:
- Violate any applicable local, state, national, or international law.
- Use the Service to create, upload, or distribute content that is offensive, defamatory, or violates the rights of others.
- Engage in activities that interfere with the functioning of the Service, including unauthorized access or attempts to bypass security features.
- Use the Service for spamming, phishing, or other deceptive practices.
5.License to Use the Service
Upon your acceptance of these Terms, we grant you a non-exclusive, non-transferable, limited license to access and use the Service in accordance with these Terms. You may only use the Service for lawful purposes and in the manner intended.
6.Intellectual Property
Except for third-party content and user content, the Service, including its software, branding, interfaces, design, original content, and other proprietary materials, is owned by Lurkr or its licensors and is protected by applicable intellectual property laws. Subject to these Terms, Lurkr grants you a limited, non-exclusive, non-transferable right to access and use the Service for its intended purposes. No ownership rights in the Service or Lurkr’s intellectual property are transferred to you.
7.Data Use and Privacy
7.1Data Collection and Usage
We may collect data from your use of the Service, including the video ideas, scripts, and other content you provide. By using the Service, you grant us a license to use this data to improve the Service, train AI models, and for other internal purposes.
7.2Privacy Policy
We value your privacy and are committed to protecting your personal data. For more information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
8.Support
You may contact our support team via email at support@lurkr.io for any questions or assistance related to the Service. We will make reasonable efforts to respond to your inquiries in a timely manner.
9.Termination
We may suspend or terminate your account and access to the Service if we believe you have violated these Terms. You may also terminate your account at any time by canceling your subscription and discontinuing use of the Service. Upon termination, you will no longer have access to the Service.
10.Limitation of Liability
To the fullest extent permitted by law, Lurkr and its owner shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Service. To the fullest extent permitted by law, the total liability of Lurkr and its owner for any claim arising out of or related to the Service or these Terms shall not exceed the amount you paid for the Service during the six (6) months immediately preceding the event giving rise to the claim.
11.Indemnification
You agree to indemnify, defend, and hold harmless Lurkr and its owner, affiliates, employees, contractors, and agents from any claim, loss, liability, or expense, including reasonable attorneys’ fees, arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
12.Dispute Resolution
Any disputes or claims arising out of or related to these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association in Delaware, USA. You agree to waive any right to a jury trial or class action.
13.Governing Law
These Terms will be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.
14.Modifications to Terms
We may update or modify these Terms at any time. When we do, we will post the revised Terms on our Website with an updated effective date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.
15.Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Email: support@lurkr.io